top of page
Email Order Created-01.jpg

Cancellation, Return & Refund Policy

Cancellation Policy:

             

       We understand that plans can change, and we strive to accommodate your needs. If you wish to cancel your order, please take note of our cancellation policy:

  1. Order Cancellation Timing: You can cancel your order within 24 hours of placing it. After this window, our team might have already begun processing your order for shipment.

  2. Cancellation Process: To cancel an order, please contact our customer support team via email or phone. Provide your order number and relevant details for a smooth cancellation process.  care@ar4fresh.com or WhatsApp +919010141516

  3. Refund Process: If your cancellation request is within the stipulated time frame, you will receive a full refund. The refund will be issued using the same payment method used during the order placement.  Allow us 10 days min to refund your money as we shall be busy in order processing.

  4. Late Cancellations: Cancellation requests made after the 24-hour window might not be possible to process. In such cases, the order will be shipped as planned, and our regular return policy will apply.

  5. Exceptions: Personalized or customized items might not be eligible for cancellation once production has begun. Additionally, orders that have already been dispatched cannot be cancelled and will be subject to our return policy.

  6. Communication: Timely communication is key. If you have any concerns about your order, please reach out to us as soon as possible to explore the best possible solution.                                                             

 

We value your understanding and cooperation in adhering to our cancellation policy. It allows us to provide you with the best service and experience. If you have any questions or need assistance, please don't hesitate to contact our customer support team.

 This cancellation policy is subject to change without prior notice. Please refer to our website or contact us for the most up-to-date information regarding cancellations.

​.

Return Policy for Perishable Items:

Thank you for choosing AR4Fresh-India, for your perishable product needs. We are committed to delivering the freshest and highest-quality items to your doorstep. Due to the delicate nature of perishable products, we have a strict no-return policy in place.

Here's what you need to know:

  1. Quality Assurance: We take every measure to ensure that our perishable products are in excellent condition when they leave our facility. We carefully package and ship these items to maintain their freshness.

  2. No Returns: Unfortunately, we cannot accept returns or exchanges for perishable items. Once these items have been dispatched, we cannot guarantee their quality or safety if they are returned.

  3. Damaged or Incorrect Items: In the event that you receive damaged or incorrect perishable items, please contact our customer support team within 24 hours of receiving your order. We will investigate the issue and provide a suitable solution.

  4. Taste and Sweetness:  At AR4Fresh-India, we take great care to provide you with the freshest and finest quality perishable items. We understand that taste preferences, sweetness levels, and individual perceptions can vary. Fruits are produced naturally and differ tastes from one another and cannot be uniform.  Taste and sweetness also depend on variety of fruits and is very subjective. Due to the subjective nature of taste and sweetness, we regret to inform you that we cannot accept returns or exchanges based solely on these factors.  

  5. Communication is Key: If you have any concerns about your order or the quality of the products you received, please contact us as soon as possible. We value your satisfaction and will work with you to address any issues.

  6. Cancellation: If you wish to cancel an order containing perishable items, please do so within the provided cancellation window. Once an order has been processed and shipped, it cannot be cancelled.

At AR4Fresh-India, we value your satisfaction and strive to provide a smooth and transparent refund process. Here's how refunds are processed under specific circumstances:

  1. Order Cancellation Within 24 Hours:

    • If you cancel your order within 24 hours of placing it, a full refund will be initiated. The refund will be processed using your original payment method during the order placement.

    • The refund should be reflected in your account within [processing time, e.g., 5-7 business days]. Please note that the exact processing time may vary based on your bank or payment provider.

  2. Wrong Item Shipped:

    • If you receive an incorrect item due to an error on our part, please contact our customer support team immediately.

    • We will arrange for the correct item to be shipped to you as quickly as possible. You are not required to return the incorrect item.

    • If you decide not to receive the correct item, a full refund will be initiated once the issue is verified. The refund will be processed using the original payment method.

  3. Damaged Items Shipped:

    • If you receive items that are damaged during transit, please contact us within 24 hours of delivery with photographic evidence of the damage.

    • We will assess the situation and either send you a replacement or initiate a refund, depending on your preference and product availability.

    • Refunds for damaged items will be processed using the original payment method.

  4.  Refund Process for Unshipped Items Due to Unavailability:

At AR4Fresh-India, we greatly appreciate your patronage and understanding of our commitment to quality. We want to ensure that you have a clear understanding of the refund process for cases where items cannot be shipped due to unforeseen unavailability.

Here's what you need to know

  1. First Come, First Serve Priority:

    • We operate on a first-come, first-serve basis, ensuring that orders are fulfilled promptly and efficiently.

    • However, there are times when unexpected shortages in harvest or supply prevent us from fulfilling an order, even after it has been placed.

  2. Notification and Communication:

    • If an item from your order cannot be shipped due to unavailability, our customer support team will promptly contact you via email or phone.

    • We will provide a clear explanation of the situation and discuss available options, which may include substituting the item with a similar product or proceeding with a partial shipment if applicable.

  3. Refund Initiation:

    • If a suitable resolution cannot be agreed upon, or if you prefer not to proceed with substitutes or partial shipments, a refund will be initiated.

    • Refunds for unshipped items will be processed using the original payment method used during the order placement.

  4. Refund Processing Time:

    • Once the refund is initiated, it may take [processing time, e.g., 15-20 business days] for the amount to reflect in your account. Please note that the exact processing time may vary based on your bank or payment provider.

  5. Additional Information:

    • We deeply regret any inconvenience caused by the unavailability of products. Our goal is to provide you with the best products and services, but occasionally circumstances beyond our control can impact our supply.

    • We sincerely apologize for any disappointment caused by unshipped items. We are committed to transparency and open communication throughout this process, and we hope to offer you alternative options that suit your preferences.

           

For further assistance or questions about refunds and unshipped items, please do not hesitate to contact our dedicated customer support team. Your satisfaction remains our top priority, and we appreciate your understanding. Thank you for choosing AR4Fresh. Your trust in us is essential, and we look forward to serving you in the future.

bottom of page